Refund policy
Return Period
You have 15 calendar days from the date of delivery to return items for a full refund or exchange.
Eligible Items for Return
What can be returned:
- Physical products in unused, original condition with all original packaging
- Items with manufacturing defects (any time)
What cannot be returned:
- Digital downloads (once accessed)
- Personalised or customised items
- Items damaged by normal wear and use
- Products without original packaging
Condition Requirements
To be eligible for return, items must be:
- Unused - No writing, marking, or damage
- Original condition - All pages intact and clean
- Original packaging - Including any protective materials
- Complete - All components included
How to Return Items
Step 1: Contact us at info@bintiboxes.com with:
- Your order number
- Reason for return
- Photos of the item (if damaged)
Step 2: We'll provide return instructions and a return authorisation number
Step 3: Package items securely and ship to our return address
Step 4: We'll process your return within 5-7 business days of receipt
Refund Process
Processing Time: 5-7 business days after we receive your return
Refund Method: Original payment method used for purchase
Refund Amount: Full purchase price (original shipping costs non-refundable)
Return Shipping: Customer responsible unless item is defective or our error
Exchanges
We're happy to exchange items for:
- Different products of equal or lesser value
- Replacement of defective items
- Size variations (if applicable)
For exchanges involving price differences, we'll refund or charge the difference accordingly.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at info@bintiboxes.com
- Include photos of the damage or defect
- We'll provide a prepaid return label
- Full refund or replacement at no cost to you
Non-Refundable Items
- Digital products after download/access
- Gift cards and store credits
- Shipping costs (unless our error)
- Items returned after 15 days
Refund Delays
If you haven't received your refund within the expected timeframe:
- Check with your bank or credit card company
- Contact your payment provider
- Reach out to us at info@bintiboxes.com
Contact Information
Questions about returns or refunds?
Email: info@bintiboxes.com
Response Time: Within 24 hours
Business Hours: Monday - Friday, 9 AM - 6 PM GST
Policy Updates
We reserve the right to update this refund policy. Changes will be posted on this page with an updated effective date.
This policy is designed to be fair to both our customers and our business. We're committed to making your empowerment journey as smooth as possible!